|
Wiki BoK Support Staff |
Has direct responsibility for outputs of the process. Owns process performance |
Removes roadblocks and owns project resources for duration of the project. Owns project results and portfolio alongside the LSSMBB |
Owns the
end-to-end enterprise business process (and project
portfolio) |
Responsible for
executing the continuous improvement program |
Accountable for
the continous improvement program |
|
Category
Name |
Concept Name |
Knowledge
Element Number |
Knowledge Element Name |
Description |
Process Owner |
Project Sponsor |
Enterprise
Process Champion |
Deployment
Champion |
Executive |
|
Program
Development |
Planning |
1 |
Benchmarking |
The process of evaluation by
comparison to a standard or best-in-class |
Identify areas for improvement,
select benchmarking partners, and analyze the data |
Provide resources and support
for benchmarking, ensuring that the project team has the required tools and
information to achieve the desired outcomes |
Oversee benchmarking initiative,
set goals and objectives, and ensure that the benchmarking results align with
the organization's strategic goals and values |
Facilitate benchmarking
initiative by engaging stakeholders, communicating the results, and ensuring
the improvement initiatives are aligned with the organization's strategic
goals |
Provide strategic direction for
benchmarking, approve benchmarking partners and goals, and ensure the results
are used to drive continuous improvement across the organization |
|
Program Development |
Implementation |
2 |
Accountability |
Make and keeping
commitments to yourself, your team, and your organization |
Set clear goals
and expectations for the process, establishing accountability mechanisms, and
ensuring that the process delivers the expected outcomes |
Ensure the
project team makes and keeps commitments to achieve the project's goals and
deliverables |
Promote
accountability and ownership across the portfolio, establishing clear
performance standards and expectations, and ensuring the improvement
initiatives deliver measurable results |
Ensure
stakeholders make and keep commitments to support the improvement
initiatives, and that the initiatives deliver the expected benefits |
Establish a
culture of accountability and ownership, setting clear expectations and
standards, and ensuring that the organization makes and keeps commitments |
|
Program Development |
Planning |
3 |
Organizational
Change |
The system of
creating a climate for change, engaging and enabling the organization, and
sustaining change |
Manage and
enhance specific business processes to align with organizational change
initiatives and objectives |
Provide
strategic guidance, resources, and support to ensure the success of projects
driving organizational change |
Advocate for and
lead process improvement initiatives to facilitate organizational change and
enhance overall performance |
Implement change
initiatives, ensuring smooth transitions, and addressing stakeholder
resistance |
Set strategic
direction, establish priorities, and create an environment conducive to
change, enabling the organization to adapt and thrive |
|
Program Development |
Planning |
4 |
Organizational
Resiliency |
Foster the
organization's ability to adapt and recover quickly from disruptive events or
changes in the business environment while continuing to deliver its core
products or services. |
Ensure critical
business processes are identified, documented, regularly reviewed and
updated, and that appropriate measures are put in place to ensure continuity
of these processes in the event of disruptions or changes |
Provide
leadership, direction, and support for projects aimed at improving the
organization's ability to adapt and respond to changes in the business
environment, and ensure project outcomes align with the organization's
resiliency objectives |
Lead the
development and implementation of a cohesive and integrated approach to
managing critical business processes across the organization, ensuring they
are aligned with overall resiliency goals and objectives |
Oversee the
implementation of resiliency programs and initiatives, ensuring that they are
delivered on time, within budget, and with the desired outcomes, while also
coordinating communication and collaboration among stakeholders |
Provide
strategic vision, leadership, and support for resiliency initiatives,
ensuring that they are aligned with the organization's overall mission and
goals, and that the necessary resources are allocated to implement and
sustain them |
|
Program Development |
Planning |
5 |
Strategic
Communication |
Develop a
culture of effective communication |
Communicate
program vision, mission and objectives |
Communicate
program vision, mission and objectives |
Provide input on
program communication plan |
Lead development
of the program communication plan |
Support program
communication plan |
|
Program Development |
Planning |
6 |
Financial
Planning |
Develop and
implement processes to effectively plan, track, and manage financial
resources, and facilitating informed decision-making for projects,
portfolios, and programs |
Develop and
implement processes to measure ROI/ROE associated with the project, ensuring
effective tracking of project performance |
Tracks project
performance and ROI/ROE, ensuring that appropriate processes are in place to
measure and evaluate the project's success |
Track portfolio
performance and ROI/ROE, working towards the development and implementation
of effective processes for measuring and evaluating portfolio success |
Develop and
manag the program budget, ensuring that appropriate financial resources are
allocated and utilized effectively |
Lead, fund, and
take ownership of the program, ensuring its successful implementation and
achievement of desired ROI/ROE |
|
Program Development |
Planning |
7 |
Risk Management |
The application
of best practices and tools to identify, assess, and manage risks within a
program, engaging stakeholders and providing appropriate input to ensure
comprehensive risk coverage and implementing strategies to enhance program
resilience and success |
Provide valuable
input on risks related to their specific process, contributing to the
identification, assessment, and management of risks within the program |
Offer insights
on risks related to the project, ensuring that risks are effectively
identified, assessed, and managed throughout the project lifecycle |
Manage risks
related to the portfolio, implementing risk management strategies and
practices to mitigate potential threats and enhance portfolio performance |
Manage risks
related to the program, implementing risk management measures to address
uncertainties and maintain program success |
Monitor program
risks and provides appropriate input, utilizing their strategic perspective
to guide risk management decisions and ensure the program's resilience and
success |
|
Program Development |
Planning |
8 |
Program Planning |
Lead the
development of the program's vision, mission, and objectives and
communicating them effectively to stakeholders |
Provide
leadership in communicating the program's vision, mission, and objectives
effectively to stakeholders, ensuring alignment and understanding |
Support the
development of the program's vision, mission, and objectives, assisting in
their communication and ensuring their integration into the project planning
process |
Communicate the
program's vision, mission, and objectives to stakeholders, while also leading
their development in alignment with organizational goals |
Developing
program's vision, mission, and objectives, ensuring their effective
communication to stakeholders, and facilitating their integration into the
project planning process |
Provide
strategic direction in the development of the program's vision, mission, and
objectives, and ensure their effective communication to stakeholders, and
drive integration into the project planning process |
|
Program Development |
Implementation |
9 |
Candidate
Selection |
Identify
individuals with potential for growth and development, and select them for
training programs based on job requirements, performance goals, and
development needs |
Identify and
select Black/Green Belt candidates for training |
Identify and
select Black/Green Belt candidates for training |
Support
identification and selection of Black/Green Belt candidates for training |
Provide guidance
on identification and selection of Black/Green Belt candidates for training |
Set priorities
for strategic training initiatives, provide input and guidance on the
selection of MBBs and support roles |
|
Program Development |
Implementation |
10 |
Certification
Protocol |
Define and
implement processes and criteria for certifying individuals or organizations
as meeting specified standards, ensuring consistency and rigor in the
certification process |
NR |
Validate the
results of the certification project to ensure that individuals have met the
required standards or requirements for certification |
Formally
approves the results of the certification project |
 Implement the certification protocol across
the organization, providing guidance and support to teams to ensure
successful adoption and implementation |
Provide
strategic input and guidance to ensure that the certification protocol is
effectively implemented and aligned with the organization's goals and
objectives |
|
Program Development |
Implementation |
11 |
Process
Governance |
Establish a
framework of policies, procedures, and standards that ensures the effective
design, implementation, management, and improvement of an organization's
business processes to achieve its objectives and meet stakeholders' needs and
expectations |
Adhere to the
process governance framework, guidelines, and standards while designing,
implementing, and improving a specific business process to meet the
organization's objectives and stakeholders' needs |
Provide
leadership, direction, and resources to ensure that the project team follows
the process governance framework, policies, and guidelines to achieve the
project's objectives and align with the organization's strategic goals |
Oversee the
adherence to the process governance framework, policies, and standards across
the organization, promote process excellence, and engage with stakeholders to
ensure the alignment of business processes with the organization's goals and
values |
Facilitate the
adoption and implementation of new processes or changes |
Provide
strategic direction, leadership, and resources to ensure that the
organization follows the process governance framework, guidelines, and
standards, and that its processes, projects, and programs meet the needs and
expectations of its stakeholders |
|
Program Development |
Planning |
12 |
Strategy
Alignment |
Unite vision to
mission and align continuous improvement efforts to enterprise strategy
through end-to-end value stream analysis |
Align program
objectives with the organization's strategic goals and ensure that the
initiatives support the business processes that deliver value to stakeholders |
Provide
leadership and direction to align the continuous improvement program's
projects with the organization's strategic goals and ensures that the
projects deliver measurable benefits to stakeholders |
Oversee
alignment of continuous improvement program with the organization's strategic
goals and values, ensure that the improvement initiatives support the
organization's business processes, and engages with stakeholders to promote
process excellence |
Facilitate
alignment of continuous improvement program with the organization's strategic
goals by ensuring that the improvement initiatives are well-defined,
well-planned, and well-executed and that the stakeholders are engaged and
committed to the program |
Provide
strategic direction and leadership to align the continuous improvement
program with the organization's vision, mission, and values, ensure that the
program delivers measurable benefits to stakeholders, and promotes a culture
of continuous improvement throughout the organization |
|
Program Development |
Planning |
13 |
Key Metrics |
Establish
quantifiable measures to evaluate and track the performance, efficiency, and
effectiveness of processes, projects, or programs aligned with organizational
objectives and goals |
Define, monitor,
and report on the performance metrics for their specific process and identify
opportunities for improvement |
Ensure the
projects align with the organization's strategic goals, provide necessary
resources, and support the project team in achieving the performance metrics
for the project |
Lead and
coordinate continuous improvement efforts across the organization, ensuring
that project objectives and performance metrics are aligned with the
strategic goals and communicated to all relevant stakeholders |
Oversee the
implementation of performance metrics, and ensure that initiatives are
integrated into the overall organizational strategy |
Provide
leadership, support, and resources to establish, monitor, and achieve metrics
that align with the organization's strategic goals |
|
Program Development |
Implementation |
14 |
Key Concepts and
Methodologies |
Demonstrate an
understanding of key concepts and methodologies of Lean Six Sigma and Design
for Lean Six Sigma (recommended but not required) |
Attain a
comprehensive understanding of the key concepts and methodologies of Lean Six
Sigma and Design for Lean Six Sigma at a Level 1 (LSSWB), showcasing
proficiency in applying these principles and methodologies |
Attain a
comprehensive understanding of the key concepts and methodologies of Lean Six
Sigma and Design for Lean Six Sigma at a Level 2 (LSSYB), showcasing
proficiency in applying these principles and methodologies |
Attain a
comprehensive understanding of the key concepts and methodologies of Lean Six
Sigma and Design for Lean Six Sigma at a Level 3 (LSSGB), showcasing
proficiency in applying these principles and methodologies |
Attain a
comprehensive understanding of the key concepts and methodologies of Lean Six
Sigma and Design for Lean Six Sigma at a Level 4 (LSSBB), showcasing
proficiency in applying these principles and methodologies |
Attain a
comprehensive understanding of the key concepts and methodologies of Lean Six
Sigma and Design for Lean Six Sigma at a Level 1 (LSSWB), showcasing
proficiency in applying these principles and methodologies |
|
Project Management and Planning |
Management |
1 |
Project Closing |
Organize and
manage resources to bring the project to a close; debrief with
stakeholders and project leadership, and finalize next steps (e.g.,
hand-offs, sprints, beta projects, lessons learned) |
Ensure necessary
processes are in place to manage project resources effectively and
efficiently to bring the project to a close, including conducting debriefs
and capturing lessons learned for future reference |
Provide
necessary resources and support to ensure successful completion of the
project and that final hand-offs, sprints, and beta projects are properly
executed |
Lead
organization-wide effort to establish and maintain a culture of effective
project management, identifying and prioritizing key initiatives that improve
project management processes and foster continuous improvement |
Coordinate and
oversee implementation of project management processes, ensuring that they
are properly integrated into the organization's operations and effectively
communicated to all stakeholders |
NR |
|
Project Management and Planning |
Planning |
2 |
Project planning |
Establish
project scope and define the objectives and steps necessary to achieve them |
Provide input to
identification and scoping of project opportunities |
Provide input to
identification and scoping of project opportunities |
Leads
identification and scoping of project opportunities |
Support
identification and scoping of project opportunities |
NR |
|
Project Management and Planning |
Management |
3 |
Project Support |
The necessary
administrative, technical, and logistical support to ensure that the project
is completed successfully |
Support
development of project charters |
Lead development
of project charters |
Support
development of project charters |
Provide
guidelines and support for project charter development process |
NR |
|
Project Management and Planning |
Planning |
4 |
Project Selection |
The process of
evaluating potential projects and choosing the ones that align with the
organization's strategic goals and priorities |
Provide input on
project prioritization and selection |
Provide input on
project prioritization and selection |
Lead the
prioritization and selection of projects |
Provide guidance
on methods for prioritizing and selecting projects |
Support
alignment of project prioritization and selection with organizational
strategy |
|
Project Management and Planning |
Management |
5 |
Project portfolio
management |
Thee centralized
management of one or more project portfolios that enable organizations to
achieve their strategic objectives through effective decision making,
prioritization, and allocation of resources |
Provides
valuable insights and recommendations on project portfolios, ensuring
alignment with organizational goals and leveraging their process expertise to
offer critical perspectives |
Leverages the
process owner's insights and recommendations to ensure that the project
portfolio is aligned with the organization's overall business objectives and
goals, and provides necessary resources and support for effective portfolio
management |
Optimizes and
aligns project portfolio management processes with the organization's
strategic objectives |
Provides
guidance and support to teams and stakeholders on establishing and managing
project portfolios to optimize portfolio management practices and achieve
organizational goals |
Ensures the
centralized management of one or more project portfolios to enable
organizations to achieve their strategic objectives through effective
decision making, prioritization, and allocation of resources |
|
Project Management and Planning |
Planning |
6 |
Team Selection |
The process of
identifying and selecting the right team members for a project based on their
skills and experience, as well as their fit with the project's goals and
objectives |
Provide input on
project team members |
Assign GB/BB to
projects |
Assign project
sponsor to project team |
NR |
NR |
|
Project Management and Planning |
Management |
7 |
Project Execution |
The process of
putting the project management plan into action by coordinating people and
resources, managing project performance, and communicating project status |
Own the
performance and outputs of the process |
-Remove
roadblocks and own project resources for duration of the project
-Own project results and portfolio alongside the LSSMBB |
-Manage key
stakeholder expectations
-Communicate project status across the organization |
Monitor project
progress |
Monitor project
progress |
|
Project Management and Planning |
Management |
8 |
Project Outcomes |
The measurement
of value or impact of a project or event |
Lead the effort
to sustain project gains after project closure |
Capture project
outcomes and support project gain sustainment |
Track and report
on project outcomes within the portfolios |
Track and report
on project outcomes across all portfolios |
Monitor program
outcomes |
|
Project Management and Planning |
Management |
9 |
Stakeholder
Management |
The
identification, analysis, prioritization, and engagment with individuals or
groups who have an interest or influence in a project opportunity to achieve
its objectives effectively |
Identify and
understand the needs and expectations of individuals or groups who have an
interest or influence in a project or opportunity |
Engage with
stakeholders through communication, consultation, and collaboration to build
relationships, manage expectations, and mitigate risks |
Lead the design,
implementation, and improvement of business processes by engaging with
stakeholders, identifying their needs and expectations, and aligning their
objectives with the organization's goals and values |
Facilitate the
adoption and implementation of new initiatives or changes by working closely
with stakeholders, addressing their concerns and feedback, and ensuring their
support and commitment to the project or program |
Provide
strategic direction, leadership, and resources to ensure that stakeholder
needs and expectations are aligned with the organization's goals and values |
|
Program Sustainability and Growth |
Sustainability |
1 |
Diversity, Equity
and Inclusion |
The support of
an environment where all team members feel accepted, encouraged, and
empowered; where differences are welcome and different perspectives are
respectfully heard, advancing the organization's collective capabilities. |
Establishes and
manages processes that support organizaitonal initiatives that promote
diversity, equity, and inclusion (DE&I) within the organization |
Provides the
necessary resources, support, and guidance to ensure successful support of
organizational DE&I initiatives |
Leads the CPI
organization-wide effort to support overall organizational DE&I
intitiatives by identifying and prioritizing key initiatives |
Coordinates and
oversees the CPI support of organizational DE&I initiatives, ensuring
that they are properly integrated into the CPI operations and effectively
communicated to all team members. |
Provides
leadership and direction for the organization's efforts to leverage DE&I
resources |
|
Program Sustainability and Growth |
Leadership |
2 |
Learning and
Development |
The management
of training programs, as well as the setting of expectations for learning |
Provide input
for the development and management of training program |
Provide input
for the development and management of training program |
Provide input
for the development and management of training program |
Lead development
and management of training program with LSSMBB |
Set expectations
for learning in the organization and how they align to strategy |
|
Program Sustainability and Growth |
Growth |
3 |
Leverage project
replication opportunities |
The
identification and utilization of opportunities for replicating successful
processes or initiatives to improve efficiency and effectiveness in other
areas of the organization |
Provide input on
replication opportunities |
Provide input on
replication opportunities |
Leverage
replication opportunities within the portfolio |
Leverage
replication opportunites across all portfolios |
Monitor and
support leveraging of opportunities |
|
Program Sustainability and Growth |
Sustainability |
4 |
Program
Sustainment |
The ongoing
monitoring, enhancement, and alignment with organizational goals to maximize
program benefits and return on investment over time |
NR |
NR |
Facilitate best
practice sharing |
-Enrich the
program (e.g., additional features, resources, capabilities or expanding
program reach)
-Establish communities of practice |
Hold leadership
accountable for modeling correct behaviors and program KPIs |
